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Privacy Policy

PRIVACY POLICY

 

Lanser Communities Pty Ltd (ACN 090 862 178) (‘Lanser’) and its related companies, managed projects, and trusts are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. It applies to data collected via our websites, branded social media pages, email communications, and in person.

 

Compliance with Australian Privacy Laws

 

We are committed to ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are also committed to complying with other applicable laws such as the Spam Act 2003. We strive to handle your personal information in a manner that respects your privacy.

 

Please review this Privacy Policy regularly as it may be updated from time to time. The last update was made in February 2025.

 

INFORMATION COLLECTION, USE, AND DISCLOSURE

 

We collect personal information directly from you when you interact with us online, via email, phone, or in person. This includes:

  • Personal Information: Your name, email address, phone number, mailing address, buyer profile, and other information you provide to us.
  • Website Interaction Data: Details of your use of our websites, including IP address, browsing behaviour, cookies, and other identifiers.

We collect, hold, and use this personal information for a variety of purposes, including:

  • To provide and improve our services.
  • To communicate with you regarding inquiries, products, or services.
  • To send marketing communications, where you have consented to receive them.
  • To comply with legal obligations.

Legal Bases for Processing Personal Data

 

Under the Australian Privacy Principles (APPs), we process your personal data based on the following bases:

  • Consent: You provide consent when you submit information through contact forms, email sign-ups, or account registrations.
  • Contractual Necessity: We process personal data to fulfil our contractual obligations to you, such as providing information about our products and services.
  • Legitimate Interests: We may process personal data where it is necessary for our legitimate business interests, such as improving our websites, conducting marketing, and maintaining customer relationships.
  • Compliance with Legal Obligations: We may process your data to comply with applicable laws, such as tax and record-keeping obligations.

By submitting your personal data, you consent to us using it in accordance with this Privacy Policy.

 

WEBSITE ANALYTICS AND MARKETING

 

We use tools such as Google Analytics, Google Ads, and Facebook Remarketing to track and analyse website activity and user behaviour. These tools collect information such as your IP address, browser type, pages visited, and time spent on our sites. This data is used to improve user experience and deliver personalised marketing content.

 

We use cookies to collect this data. Cookies are small text files placed on your browser that help us analyse website usage. You can manage cookie preferences in your browser settings and choose to accept or reject cookies.

  • Google Analytics: We use Google Analytics to gather insights into how users interact with our websites, which helps us improve performance and deliver relevant content.
  • Remarketing: We may use cookies to show targeted ads to users who have visited our websites previously. These ads may appear on Google or Facebook as part of remarketing efforts.
  • Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. To opt out of personalised ads from Google and Facebook, visit their respective Ad Settings.

By using our websites, you consent to the use of cookies and other tracking technologies. If you do not want us to track your online behaviour, you can disable cookies by adjusting your browser settings.

 

MINORS

 

Our websites are not intended for children under the age of 16. We do not knowingly collect personal data from individuals under this age. If you believe that we have inadvertently collected data from a child, please contact us to request deletion of this data.

 

YOUR RIGHTS UNDER THE AUSTRALIAN PRIVACY PRINCIPLES

 

As a user of our website and services, you have the following rights under the Australian Privacy Principles (APPs):

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure (‘Right to be Forgotten’): You have the right to request that we delete your personal data, subject to certain conditions (such as when we no longer need it for the purposes it was collected).
  • Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.
  • Right to Object: You can object to the processing of your personal data based on legitimate interests, direct marketing, or profiling.

To exercise any of these rights, please contact us at admin@lanser.com.au. We will respond to your request within 30 days, unless an extension is required due to the complexity or number of requests.

 

STORAGE AND SECURITY OF PERSONAL INFORMATION

 

We are committed to keeping your personal information secure. We implement appropriate technical, organizational, and physical measures to prevent unauthorised access, loss, or misuse of your personal data. However, no method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

CROSS-BORDER DATA TRANSFER

 

We do not routinely transfer your personal data outside Australia. However, in some circumstances, we may need to transfer your personal data to our third-party service providers who operate in other countries. In these cases, we will take steps to ensure that your personal data remains protected in accordance with applicable privacy laws.

 

HOW TO CONTACT US ABOUT PRIVACY

 

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under the Australian Privacy Principles, please contact us via email at admin@lanser.com.au.

 

COMPLAINTS HANDLING PROCESS

 

If you believe that we have not handled your personal information properly or in accordance with the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs), you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

You can lodge a complaint with the OAIC at:

 

Last Updated: February 6, 2025